Return – Refund Policy


Return Refund Policy

 Buying unique items online requires a leap of faith. We know; we are buyers too.

Our promise is to make sure you are happy with every purchase. MadgesHatbox offers only quality vintage and designer resale items.
If there are minor defects they are noted in the description and photos
Since you are ordering through our secure checkout your safety is assured and privacy is respected.

In the unlikely event you receive an item that is significantly not as described or has been damaged in transit, we want to make it right.
Please email us at info@madgeshatbox.com within 10 days of receiving your item to let us know there is a problem.

We will contact you ASAP to resolve the situation through a return, store credit or repair. 

Please see our complete return policy below. 

RETURNS – REFUNDS

Madge wants happy customers. if you are not satisfied with your purchase, we will refund your purchase price, not including shipping costs. Madge must be notified of a return request within 10 days of receipt of merchandise. Merchandise must be returned in original condition, with all original tags still attached, within 30 days of receipt. Refunds will not be issued until returned merchandise is received and inspected for damage.

Please chose carefully, remember, many of our these pieces are over 70 years old. Flaws are pointed out in each description to the best of our ability. All items have been previously used. No warranties are made on how long these pieces will last or their resale value. If something jiggles loose during shipping such as rhinestone Madge is able to repair it.  Just let us know.

If this is an international order, please understand that any customs, duties, taxes or fees assessed by your home country are your responsibility and are not refundable. Please check with your customs authority to understand these charges. NO REFUNDS FOR INTERNATIONAL BUYERS WHO REFUSE PACKAGES DUE TO CUSTOM FEES OR ANY OTHER REASON.

If items are damaged in transit Madge will issue a full refund once customer has furnished photos of the damaged items and also of the shipping box. Photos of the damaged items and box are necessary to file an insurance claim. Buyer may be required to fill out an insurance company affidavit before refund is issued.

Please contact us before ordering if you have further questions. You can email us at info@madgeshatbox.com